Seller Policy Pages

Article 1 [Purpose of Formulation]

In order to promote a new business civilization of openness, transparency, sharing, and responsibility, protect the legitimate rights and interests of users of Snail International Station (hereinafter collectively referred to as "International Station"), and create and maintain a harmonious business environment, these general rules are formulated.

Article 2 [Scope of Application]

These rules apply to users who use the products or services of the website (hereinafter collectively referred to as "services").

Article 3 [Applicable Principles]

Users are equally applicable to the rules of the website, and users should follow the principles of fairness and good faith when exercising their rights and performing their obligations in accordance with the rules.

The user's behavior on the international website must not violate the mandatory laws and regulations of the country and region where the user is located, and must not violate basic social morality, religious ethics, and customs.

Article 4 [Rule System and Effectiveness]

The composition of the rule system of the international station includes general rules, individual rules (including industry standards and norms), detailed rules for the implementation of rules, and temporary announcements.

If there are provisions in the General Provisions, but not provided in other rules, the provisions of the General Provisions shall apply; if there are no provisions in the General Provisions, but there are special provisions in individual rules or temporary announcements, the special provisions shall apply. If there is no provision in the rule system of the international station, it shall be dealt with in accordance with relevant legal provisions or user agreement provisions.

Article 5 [Rules and Procedures]

According to the relevant laws and regulations and the development needs of the ecosystem, the International Station will formulate or revise the rules prudently in a timely manner, and announce them on the Rules Channel page of the International Station. The rules will take effect after the announcement period expires.

Article 6 [Retroactivity]

Behaviors that occurred before the enactment or revision of the rules took effect shall apply the rules at that time; acts that occurred after the enactment or revision of the rules took effect shall apply the new rules.

Chapter II Code of Conduct for Members

Section 1 Account Registration and Use

Article 7 [Prerequisites for Registration]

Members should understand, agree to and abide by the "Free Membership Agreement" and other relevant access agreements/rules before applying for an account registration on the International Station.

Article 8 [Member Type]

International station membership types: Merchant members (including silver members, platinum members, masonry members), free members.

Article 9 [Registration Specifications]

Members should register an account on the International Station in their own name, and must not engage in the following behaviors:

(1) Misappropriating, fraudulently using, borrowing the name of others or illegally using other people's business license qualification documents for registration; Qualification license document registration;

(4) The registration information contains information that violates relevant national laws and regulations, is suspected of violating the rights of others, or interferes with the normal operation order of the International Station.

Article 10 [Multiple accounts]

Members may apply for registration of multiple accounts with the approval of Global Station due to reasonable and normal business needs, but shall not use multiple accounts to circumvent the normal market control of Global Station or implement acts that violate the principle of good faith or damage the legitimate rights and interests of other members.

Article 11 [Account Use]

Members should properly keep their account and password information. All operations performed through a registered account and a set password are regarded as the member's own behavior, and the corresponding responsibilities and consequences are borne by the member.

Article 12 [Account transfer]

 The account can only be used by the main body of the member. Without the prior review and consent of the international station, the member shall not transfer, lend or authorize a third party to use the account.

Article 13 [Improper Registration]

Members are not allowed to use software, programs and other cheating methods to register accounts including batch registration, which will hinder the normal operation order of the international station (hereinafter referred to as "improper registration"). For the improperly registered accounts found in the investigation, the international website will take control measures such as restricting login, additional identity verification, restricting the use of product functions, and directly canceling, depending on the degree of harm.

Article 14 [Account Security]

In order to protect the legitimate rights and interests of members, once the international station discovers (or has reason to suspect that there will be) data abnormalities or potential security risks in account operations, including but not limited to IP address abnormalities, information leakage, information being picked up, and information being illegally used, etc. In the event that the interests of members or the platform are endangered, International Station has the right to refuse to provide corresponding services and/or take control measures on related accounts.

Article 15 [Punishment for violations]

If a member violates the above circumstances, the platform will close the account, and depending on the severity of the case, the platform will close the store associated with the member involved. At the same time, the parties involved, the legal representative of the company, the actual controller and their affiliated companies are prohibited from re-entering. If there is a serious impact on the platform, the platform reserves the right to pursue legal responsibility.

Article 16 [Account Cancellation]

The platform only supports the cancellation of free member accounts or the downgrading of paid members to free members, all of the following conditions must be met:

1. There is no order in progress (including orders in progress, excluding closed orders), and the order completion time exceeds 180 days;

2. No outstanding foreign trade service market orders;

3. The one-touch service has not been activated;

4. No sub-account

5. The account has no violation record;

Section 2 Information Release

Article 17 [Published Content]

The content of information published by members on the international station shall comply with the laws and regulations of the country, region and jurisdiction where they are located, the requirements of local regulatory agencies, and the relevant information release management rules of the international station. For specific rules, please refer to the "Rules of Prohibition and Restriction of Sales of Snail International Station", "Rules of Intellectual Property Rights of Snail International Station", "Rules of Handling Image Piracy", "Rules of Handling Improper Use of Others' Information", etc. At the same time, members are not allowed to publish information that harms the interests of consumers or the platform:

1. Do not publish information suspected of fraud;

2. Do not publish external website or application information that may pose transaction risks, harm the interests of the platform, or hinder the normal operation of platform services, including but not limited to publishing external websites in communication, product details, store pages, live broadcasts, short videos, etc. or APP name, hyperlink, QR code and other information;

3. Do not publish information that is inconsistent with the actual situation;

4. Do not publish viruses, files, computer codes or programs that cause harm to the platform and platform users;

5. Do not publish spam information, such as information not related to users and other spam information identified by the platform;

6. Other information that harms the interests of consumers or the platform.

Article 18 [Publishing Behavior]

 Members should publish various information in accordance with the relevant information release rules and information release product operating specifications of the international website. Industry information release rules, etc.

Section 3 Transactions

Article 19 [Online Transaction]

The International Station supports members (respectively as buyers and sellers) to conduct online cross-border goods sales and transactions through the online trading system and related technical services provided by the International Station (hereinafter collectively referred to as "online transactions"). When conducting the above-mentioned online transactions, the buyer and the seller shall abide by the relevant agreements such as the "Snail Trading Service Agreement", "Snail Supplementary Service Agreement" and the rules of the international website transaction category. Buyers and sellers who choose credit protection services for transactions shall also abide by the provisions related to transactions in the "Credit Protection Service Rules".

Article 20 [Integrity Performance]

In order to maintain an honest trading environment and a healthy and orderly market order on the platform, the International Station has the right to deal with violations of the principle of good faith, improper transactions, abnormal performance, false performance and other transaction violations. The International Station will control and punish illegal accounts based on the information obtained through active verification or member reports, and reserves the right to recover the rights and interests of the website improperly obtained by the illegal account and to recover the loss of the website.

Article 21 [Dispute Mediation]

In the event of a dispute or dispute arising during an online transaction, the buyer and the seller should first resolve it through friendly negotiation. If the two parties fail to negotiate or reach an agreement through negotiation, either party may apply to submit the dispute or dispute to the International Station for dispute mediation, and the International Station will According to the relevant provisions of the "Snail International Station Dispute Mediation Rules" to decide whether to accept and make a mediation decision.

Article 22 [Offline disputes]

After the buyer and the seller establish contact through the international website, if they do not conduct online transactions through the website's online transaction system and related technical services, but still conduct transactions through traditional offline cross-border trade methods and generate disputes or disputes, the buyer and the seller need to negotiate on their own or through other means. Dispute resolution method, unless there is evidence to prove that either party to the buyer or seller has fraudulent circumstances in the above-mentioned offline transaction activities (such as the seller receiving the payment but not delivering the goods, serious inferior quality, and the buyer receiving the goods and not paying), the international station will not accept offline transactions. Application for dispute resolution.

Section 4 Marketing

Article 23 Sellers who apply to participate in marketing activities on the international website shall abide by the "Basic Marketing Rules of Snail International Station" and the regulations of relevant industry or characteristic marketing activities.

Section 5 Evaluation

Article 24 Members who are buyers and sellers have the right to make evaluations based on their own real experience within the completion of the transaction. The evaluation content should meet the basic requirements of information release content. Member evaluations should be objective and true. The international website will make statistics on the evaluation content and display. The specific requirements are implemented in accordance with the "Snail International Station Evaluation Rules".

Section 6 Industry Featured Market

Article 25 If a specific industry or special market has special regulations on member behavior, it shall be implemented in accordance with the specific industry or special market regulations.

Chapter III Violations and Disposal

Section 1 General Rules

Article 26 [Basic Rules]

The International Station has the right to take control or punishment measures against the products, shops or accounts of members who have violated the rules in accordance with the provisions of these rules or other corresponding punishment rules of the International Station. Members are equally applicable to the control or punishment rules of the International Station. Under specific circumstances clearly stipulated in the rules, violating members can obtain mitigation or exemption from punishment by taking the study test.

Article 27 [Penalty Methods]

The International Station adopts two violation punishment methods according to the type of violation: accumulative point deduction penalty and accumulative time-counting penalty. Corresponding punishments will be implemented according to the points and accumulative counting points of members’ violations. For specific regulations, please refer to "Snail International Station User Violation Punishment Node Rules".

Article 28 [Duration of Validity]

The accumulative point deduction and accumulative counting times are calculated based on the behavior year. Each violation point and counting time will be recorded for 365 days. Any violation points and counting times of members will start from the date of the deduction or counting time It will be cleared after one year, except for members who have deducted more than 48 points or have accumulated more than three serious intellectual property infringements, resulting in account closure.

Article 29 [Punishment Measures]

The general punishment measures adopted by the International Station for violating members include serious warnings, delisting, deletion, downgrading, restriction, and account closure. Regulation.

Serious warning: Refers to the international station warning and warning users that their behavior has constituted a violation by means of phone calls, text messages, and emails, and they should be rectified immediately. Off-shelf: Refers to changing the product from the released state to the waiting-to-be-released state. After the product is off the shelf, members can still modify it, and it can only be released again after the modification is correct. Deletion: Refers to the complete removal of illegal information, and members cannot modify it after removal. Downgrade: Refers to the product information search and display ranking results published by users are placed at the bottom. Restriction of rights: Refers to blocking product search results, blocking Wangpu information, restricting members from using various products or functions on the international station, and restricting members from participating in various marketing and promotion activities on the international station. The service fee (if any) of the restricted member will be calculated as usual during the restricted period, and the service period will not be extended.

Closing an account: refers to the termination of any service provided by the International Station to members, and the service fee will not be refunded under certain circumstances.

Article 30 [Associated Punishment]

Members who use any service of the International Station shall abide by the rules system of the International Station and the various agreements signed between the member and the International Station and/or its affiliated companies, and abide by the various rules, systems, procedures, commitments, etc. related to the service. If a member is punished for violating the rules of the International Station or various agreements signed with the International Station and/or its affiliated companies, and the account is closed, the International Station has the right to decide to close other accounts opened by the member on the International Station and/or or other associated accounts (that is, any account associated with the member account identified by the international station through technical means, including but not limited to any account opened by the user in the snail affiliated company and/or associated website), all losses arising therefrom shall be borne by Members do so at their own risk.

Article 31 [Appeal]

Members can appeal against the control or punishment measures made by the international station, and the international station can open the punishment online appeal portal according to the situation. Members should initiate appeals and submit proofs within the prescribed time limit.

If the appeal is established, the control or punishment measures will be revoked; if the appeal is not made within the time limit or the appeal is not established, the control or punishment measures will be maintained.

Section 2 Types of Violations and Disposal

Article 32 [Illegal release of information]

If a member violates the rules of information publishing, in addition to the right to block or delete the relevant posting content, the international station will also take rights recovery, product and store search right reduction or blocking, warning, point deduction, account closure, etc. according to the severity of the case. Penalties such as restricting participation in marketing activities.

Members who spam information, steal pictures, and improperly use other people's information will be punished in accordance with the "Punishment Rules for Violations of Spam of Commodity Information", "Picture Theft Handling Rules", and "Improper Use of Others' Information Handling Rules".

Article 33 [Intellectual Property Violations]

Members who violate intellectual property rights will be punished in accordance with the "Snail Intellectual Property Rules".

Article 34 [Violation of Prohibited and Restricted Sales]

Members who publish content information that violates the prohibition and restriction rules will be punished in accordance with the "Snail International Station Prohibition and Restriction Rules".

Article 35 [Product quality violations]

If the products released and sold by members on the international station do not meet the product quality regulations, laws and technical standards of the country of sale, or there are other serious quality problems, the international station will accept reports, complaints, government announcements, active investigation of product information, and physical sampling inspection. and other means to monitor and control and punish in accordance with relevant rules.

Article 36 [Transaction violations]

Members who have violations in trading activities will be punished in accordance with the "Snail International Station Trading Violation Punishment Rules".

Article 37 [Malicious Harassment]

If a member uses bad means to harass, humiliate, intimidate others, and harm the legitimate rights and interests of others, the international station will take punishments such as warning, point deduction, authority restriction and direct closure of the account according to the severity of the case.

Article 38 [Corrupt Practices]

If members increase their product sales or transaction volume through malicious collusion, counterfeiting and other improper means, and obtain website member points, business opportunity matching, marketing resource allocation, star level promotion, and credit accumulation, the international station has the right to immediately cancel or take back relevant rights and interests. , according to the severity of the circumstances, punishments such as warnings, point deduction, account closure, and restriction of participation in marketing activities will be taken against members. For specific rules, please refer to "Punishment Rules for Improper Transactions of Snail International Station", "Member Points Rules of Snail International Station", etc.

Article 39 [Commercial Bribery]

Members provide property, free entertainment, loans, or business opportunities to the staff, agents and/or their affiliates of the International Station to seek benefits or intend to seek benefits by improper means, regardless of whether the benefits are actually obtained, the International Station has the right to close down immediately depending on the situation All accounts of members (including associated accounts). If members who violate the rules have truthfully and proactively declared and/or truthfully and positively reported the situation, they will be given lighter or mitigated punishment as appropriate.

Article 40 [Dishonest behavior]

Members who do not abide by the principle of good faith, use deceit, false publicity, malicious misleading, fraud, malicious breach of contract, unfair competition, abuse of member rights, fraud, coercion and other illegal means to obtain benefits or attack competitors, the state shallThe website has the right to take punishment measures such as warnings, deducting points, and closing accounts according to the circumstances of its violations, and all losses caused by this shall be borne by the users themselves.

If a member is suspected of carrying out the above-mentioned acts, the website has the right to immediately suspend the relevant services, and investigate and verify by itself or through a third party, and the member should actively cooperate; if the member refuses to cooperate with the investigation and verification, the website has the right to unilaterally terminate the relevant services.

If a member commits dishonest behavior and/or truthfully actively reports, the International Station will give a lighter or mitigated punishment as appropriate.

Chapter IV Supplementary Provisions

Article 41 [Days] When the time limit is calculated in units of days, it refers to natural days, unless otherwise specified.

Article 42 [Above, Below] The "above" in the rules includes the original number; "below" does not include the original number.

Article 43 [Effect of Rules] These rules will come into effect after the announcement period expires.

Appendix: Definitions

Snail International Station: refers to the online platform for cross-border goods trading product information display, transaction matching and online transactions for global corporate members, including the website (the domain name involved is https://globalsourcing.cc/) and the client.

User: Refers to the users of various services of the website. Users do not need to register to browse the relevant information of the international station.

Member: Refers to users who have signed a registration service agreement with the website and completed the registration process, including natural persons, legal persons and unincorporated organizations.

Account: Refers to the login authority set by a member that is different from that of other members and can be used to operate related functions on the website. The account information includes the user name, email address, mobile phone number, password and other related information set by the user on the website.

Buyer: Refers to members who browse product information, issue inquiries or purchase goods or services on the international website.

Seller: refers to the member who publishes company or product information, promises to sell or sells products on the international website. The seller should be an operator legally registered and validly existing in accordance with the relevant laws of the place where it is located.

Wangpu: Also known as a dedicated website, it is one of the places where sellers engage in business activities on the international website.

Affiliated companies: including snail subsidiaries, branches, holding companies and other branches, companies and/or their branches that are under the direct or indirect control of the same parent company as snail.

Affiliated websites: refers to various websites operated by snail affiliates, including Shopee, Amazon and other websites (including mobile clients).