Support Policy Page

Tik Tok E-Commerce Terms of Service

This agreement is between Tik Tok Enterprise Alliance Network Technology Co., Ltd. (hereinafter referred to as "Tik Tok Enterprise Alliance") and all entities (including but not limited to individuals, teams, etc.) who use Tik Tok E-commerce (hereinafter referred to as "users") to Tik Tok E-commerce A valid contract entered into using and related services.

If you are under the age of 18, please read this agreement accompanied by a legal guardian, and pay special attention to the provisions for the protection of minors.

Using any of the services of Tik Tok E-Commerce means accepting all the terms of this agreement. This agreement applies to any Tik Tok e-commerce related services, including upgrades and updates of various services and software used by users within the term of this agreement.

Service content introduction

Tik Tok E-commerce provides users with services such as e-commerce website building services, related technical support, and network support displayed on the official website of Tik Tok E-commerce.

service fee

The service fee will be calculated according to the currently effective price list on the official website of Tik Tok E-Commerce and listed on the purchase page. You need to pay the corresponding service fee through the agreed payment method within the agreed payment period.

Before you fail to pay all the service fees as agreed, Tik Tok E-Commerce reserves the right not to provide you with technical support and/or services, and to terminate technical support and/or services.

You fully understand all the gift service items in the price system of Tik Tok e-commerce, as well as the preferential activities provided by Tik Tok e-commerce.

Terms of use

In order to effectively protect your legitimate rights and interests in using Tik Tok E-commerce, you understand and agree to accept the following rules:

You understand and agree that Tik Tok enterprise unilaterally modifies the relevant rules of the service without your consent. The service rules should be subject to the page prompts when you use the service. Your agreement and compliance with the service rules are the prerequisites for your use of Tik Tok e-commerce. .

Tik Tok Enterprise will notify you of the progress of the service and prompt you to take the next step by text message or email, but Tik Tok Enterprise does not guarantee that you can receive or receive the text message or email in time, and will not bear any consequences for it. Therefore, during the service process, you should log in to this website in time to view and perform related operations. Tik Tok Enterprise Alliance shall not be responsible for any disputes or losses caused by your failure to check and modify or confirm the service status in a timely manner or fail to submit relevant applications.

When you use Tik Tok E-commerce, Tik Tok Enterprise Alliance has the right to charge you service fees in accordance with the corresponding service fee introduction, order or related agreement. Tik Tok Enterprise Alliance has the right to formulate and adjust the service fee. The specific service fee is subject to the announcement of the charging method listed on this website when you use Tik Tok E-commerce or other written agreements reached between you and Tik Tok Enterprise Alliance.

When you violate the terms of Tik Tok e-commerce, Tik Tok enterprise alliance has the right to refuse to continue to provide you with any services.

Your rights and obligations

You have the right to have your own user name and password in Tik Tok, and have the right to use your own user name and password to log in to Tik Tok at any time.

You have the right to enjoy the services provided by Tik Tok E-commerce, and have the right to obtain technical support from Tik Tok E-commerce when accepting the services provided by Tik Tok E-commerce. For details of the service content, please refer to the relevant product introduction of Tik Tok E-commerce.

You guarantee that you will not use technology or other means to damage and disrupt the websites and services of Tik Tok Shop and other customers of Tik Tok Shop.

You shall respect the intellectual property rights and other legal rights of Tik Tok E-Commerce and other third parties. Tik Tok E-Commerce reserves the right to terminate the service and not refund any money when you infringe on Tik Tok E-Commerce’s legal rights.

You shall be responsible for all the consequences caused by the wrong contact information you provided to Tik Tok E-Commerce and the poor security and stability of the email address you use to receive Tik Tok E-Commerce emails, including but not limited to your Consequences and losses caused by failure to receive relevant notifications from Tik Tok E-commerce in time.

You guarantee that you will abide by national and local laws and regulations, industry practices and social public morals when using Tik Tok E-commerce services, and will not use the services provided by Tik Tok E-commerce to store, publish, and disseminate the following information and content: Violation of national laws, regulations and policies Any content (information); political biography or news information that violates state regulations; information that involves state secrets or security; feudal superstition or obscene, pornographic, indecent information or information that instigates crimes; gambling with prizes, gambling games; and religious policies; information that hinders the security of Internet operations; information that infringes on the legitimate rights and interests of others or other information or content that is harmful to social order, social security, and public morals. At the same time, you promise not to provide any convenience for others to publish the above-mentioned information content that does not comply with national regulations or the terms and conditions of Tik Tok E-commerce, including but not limited to setting URLs, BANNER links, etc. You acknowledge that Tik Tok E-commerce has the right to terminate the service provided to you and not refund any money when you violate the above agreement, and you should compensate Tik Tok E-commerce for any losses caused by your above-mentioned actions.

You guarantee that you will not engage in any abuse of Tik Tok e-commerce resources, including but not limited to any behavior related to hacking attacks, making external link map beds, etc.

You guarantee that after binding and using the independent domain name, the domain name will not be opened to the outside world without ICP filing.

You have the right to ask Tik Tok Enterprise Alliance to issue a formal invoice for the service fee you paid, but the amount in the invoice does not include the part presented by Tik Tok E-commerce during the recharge activity.

The rights and obligations of Tik Tok E-commerce

Tik Tok E-commerce shall provide you with qualified services according to the service you choose and the payment status.

Tik Tok E-commerce promises to take external confidentiality measures for your information, not to disclose your information to third parties, and not to authorize third parties to use your information, unless:

It should be provided in accordance with the provisions of laws and regulations;

Administrative, judicial and other functional departments require Tik Tok E-commerce to provide;

You agree that Tik Tok E-commerce provides to third parties;

Submitted by Tik Tok E-commerce to solve the reported incident and file a lawsuit;

Tik Tok E-commerce must submit necessary and reasonable actions to prevent serious illegal acts or suspected criminal acts.

The Tik Tok e-commerce website has the right to use your data and information.

Tik Tok E-commerce has the right to review you and decide whether to accept you as a Tik Tok E-commerce user.

Tik Tok E-Commerce reserves the right to terminate the services provided to you if you violate national and local laws and regulations or violate this clause, and in any case, Tik Tok E-Commerce shall not be liable for any indirect, incidental, special and consequential damages responsible.

Tik Tok E-commerce reserves the right to cooperate with relevant national departments to close the website if your website is opened without filing.

Tik Tok E-commerce reserves the right to forcibly shut down and freeze your account if you abuse system resources.

Protection of privacy and other personal information

Once you agree to this agreement or use Tik Tok E-commerce, you agree that Tik Tok Qimeng will use and disclose your personal information in accordance with the following terms.

user name and password

When you register as a user of WIFI, we will ask you to set a username and password to identify you. You can only use the account through the password you set. If you disclose the password, you may lose your personal identification information, which may lead to adverse legal consequences against you. If the account and password are potentially or actually endangered for any reason, you should contact Tik Tok Enterprise Alliance immediately, and Tik Tok Enterprise Alliance will not be responsible for this before Tik Tok Enterprise Alliance takes action.

registration message

When you register for an account, you should provide Tik Tok Enterprise with your real name, address, phone number and email address. In order to provide you with targeted services, you understand and agree that Tik Tok Enterprise Union will notify you of this information through your email address.

Third-party payment interface information

If the services provided by Tik Tok Enterprise Alliance require you to provide your Kuaiqian, Tenpay or Alipay interface information, after you provide the corresponding information, Tik Tok Enterprise Alliance will strictly perform the relevant confidentiality agreement.

external link

This website contains links to other websites, but Tik Tok Enterprise Alliance is not responsible for the privacy protection measures of other websites. Tik Tok Enterprise Alliance may add partners or shared brand websites at any time.

Safety

Tik Tok Enterprise Alliance only provides corresponding security measures according to the existing technology so that the information held by Tik Tok Enterprise Alliance will not be lost, abused or forged. These security measures include encrypting backup data and user passwords. Despite these security measures, Tik Tok Enterprise Alliance does not guarantee the absolute security of this information.

System interruption or failure

If the system fails to operate normally due to the following conditions, which prevents you from using various services, Tik Tok Enterprise Alliance shall not be liable for damages, including but not limited to:

Tik Tok Enterprise Alliance is during the maintenance period of the announcement system on the official website of Tik Tok E-Commerce.

Data transmission cannot be carried out due to failure of telecommunication equipment.

Due to force majeure factors such as typhoons, earthquakes, tsunamis, floods, power outages, wars, terrorist attacks, etc., the Tik Tok Enterprise Alliance system is hindered and cannot perform business.

Service interruption or delay due to hacker attacks, technical adjustments or failures of the telecommunications sector, website upgrades, bank problems, etc.

Limitation of Liability and Limitation of Liability

Tik Tok Enterprise Alliance is only responsible for the scope of responsibility listed in this agreement.

Tik Tok E-commerce user information is provided by you yourself, and Tik Tok Enterprise Alliance cannot guarantee the accuracy, timeliness and completeness of the information.

Tik Tok Enterprise Alliance does not provide any form of guarantee for Tik Tok E-Commerce, including but not limited to the following:

Tik Tok e-commerce meets your needs;

Uninterrupted, timely delivery or freedom from error.

Users of Tik Tok E-Commerce create websites, and the content provided is the responsibility of the creators themselves.

The actions, contents, information or data of third-party applications developed on the basis of Tik Tok E-Commerce are the responsibility of the third party. Tik Tok Enterprise Alliance shall not be liable for any known and unknown damages or compensation to you caused by or related to third parties.

To the extent permitted by law, Tik Tok Enterprise Alliance shall be liable for any indirect, punitive, special, derivative losses (including loss of business, loss of income, loss of profit or loss of other economic interests) related to or arising from this agreement. ), however arising, and whether arising from breach of this agreement (including breach of warranty) or tort.

Unless otherwise stipulated in this agreement, in any case, the total liability of Tik Tok Enterprise Alliance for breach of contract under this agreement shall not exceed the total amount of service fees charged to you for the current service.

Trademark and Intellectual Property Protection

All content on this website, including but not limited to works, pictures, files, information, materials, website structure, website interface arrangement, and web design, are legally owned by the company with intellectual property rights, including but not limited to trademark rights, patent rights, Copyright, trade secrets, etc.

Without the written consent of the company, no one may use, modify, reproduce, publicly disseminate, change, disseminate, distribute or publicly publish the program or content of this website.

protection of minors

We do not knowingly collect personal information from minors, nor do we recommend that minors use our services. Unless the guardian agrees, please do not register an account or send your name, address, phone number, email address and other personal information to us if you are a minor. If we accidentally collect the information of minors, we will delete it as soon as possible after we know about it. If you believe that we may be inappropriately holding information from or about minors, please contact us.

The legal effect of this agreement

The validity, interpretation, modification, execution and dispute resolution of this Agreement shall be governed by Malaysian law. Disputes arising from this agreement shall be handled in accordance with Malaysian law.